When will my order ship?
Orders ship within 10 business days. Orders containing custom products will ship within 21 business days or less, not including weekends or holidays. Preorders have their own stated TAT. This time does not include in transit time with shipping carriers. TAT may be extended in the event of an unforeseen circumstance, supply delay, or emergency.
You will receive a tracking number via email when your order is being prepared for shipment. Please allow up to 2 additional business days for the carrier to receive your shipment. We ship at our discretion via USPS and UPS, and to US addresses. Please note: Carriers do not cover stolen packages (packages showing delivered, but not received). We are not responsible for stolen packages.
Do you offer refunds or exchanges?
While we will do our best to create a custom fragrance you'll love, due to the nature of the products we sell, we can not offer refunds or exchanges. Replacements may be issued in the event of a product quality issue, however, we reserve the right to request the original product be returned before replacement or refund is issued for verification and testing. We do not refund or exchange products based upon scent strength. We do not refund or exchange products based upon scent or product dislike.
Product Availablity
In the event that a fragrance is out of stock, you will be contacted to select an alternate fragrance. Due to a potential packaging shortages, bottle & jar packaging may vary from what is pictured.
Discount Codes
Discount codes must be applied at the time orders are placed. We are unable to retroactively adjust orders for discounts.
Reviews
I initial ordered two of these to try out, as my hair is curly and frizzy and I have issues finding leave ins that help. I just placed another order! It's light enough to not weigh my curls down and still do the job. Being able to have a leave in in a scent a love is amazing!
I have very dry, highlighted hair. I ordered this for the scent and fell in love with the benefits too! First use and my hair feels like silk and looks so healthy! Definitely a must have. Can’t wait to try more hair products!
Absolutely a must have for anyone. Conditions and smells delightful. All of Stacey’s products are top notch.