Spun Sugar

When will my order ship?

 

 

Ready to ship orders ship within 10 business days. Custom orders ship within 21 business days, not including weekends or holidays. Preorders have their own stated TAT. This time does not include in transit time with USPS. TAT may be extended in the event of an unforeseen circumstance, supply delay, or emergency.

 

You will receive a tracking number via email when your order is being prepared for shipment. Please allow up to 2 additional business days for USPS to receive your shipment. We ship via USPS Priority Mail only and to US addresses. Please note: USPS does not cover stolen packages (packages showing delivered, but not received). We are not responsible for stolen packages. 

 

Do you offer refunds or exchanges?

While we will do our best to create a custom fragrance you'll love, due to the nature of the products we sell, we can not offer refunds or exchanges. Replacements may be issued in the event of a product quality issue, however, we reserve the right to request the original product be returned before replacement or refund is issued for verification and testing. We do not refund or exchange products based upon scent strength. We do not refund or exchange products based upon scent or product dislike.

 

Product Availablity

In the event that a fragrance is out of stock, you will be contacted to select an alternate fragrance. Due to a potential packaging shortages, bottle & jar packaging may vary from what is pictured.

 

 

Discount Codes

Discount codes must be applied at the time orders are placed. We are unable to retroactively adjust orders for discounts.